Warranty & Returns

LEDFACE Skin Co – Returns & Refunds Policy

LEDFACE Money-Back Guarantee

At LEDFace Skin Co, we stand behind the quality and results of our products. We know that with consistent use, LED light therapy can transform your skin — that’s why we proudly offer our 60-Day Money-Back Guarantee.

How it works:

  • Use your LEDFace mask as recommended (4 times per week, 10 minutes per session).
  • Most customers notice improvements in skin clarity, tone, and texture within 6 weeks, with visible results by 12 weeks as new collagen forms.
  • If you don’t love your results, simply return your LEDFace mask within 60 days of purchase for a full refund — no hard feelings.

Why we’re confident:

  • Backed by clinical research and years of professional skincare experience.
  • Designed and recommended by a qualified skin therapist and trainer.
  • Created to give you the confidence of salon-quality results from home.

 We want you to love your LEDFACE Mask. If you’re not completely satisfied, we offer the following:

Change of Mind

- We offer a 60-day money-back guarantee.

- To be eligible, items must be returned in original condition with all packaging and accessories.

- Customers are responsible for return shipping costs unless the product is faulty.

 

Faulty or Damaged Items

- If your product is faulty, damaged, or defective, please contact us within 7 days of receiving your order.

- We will arrange a replacement or full refund (including return shipping costs).

 

Warranty

- All LEDFace Masks come with a 12-month warranty covering manufacturing defects.

- Warranty does not cover misuse, accidental damage, or normal wear and tear.

 

How to Request a Return

1. Email us at support@ledfaceskin.com with your order number and reason for return.

2. We’ll provide return instructions and shipping details.

3. Refunds will be processed once we receive and inspect the item.

4. Refunds are issued to the original payment method.

 

Non-Returnable Items

- Gift cards

- Promotional items received free with purchase (must also be returned for a full refund)